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Returns

Returns Policy

If for any reason you are unhappy with your purchase, simply return it to us within 30 days, in the original packaging and the condition that you received it and we will happily exchange or refund* the product. Please note that refunds are not applicable on sale or promotional items – unless of course the item is damaged or faulty – then we will happily replace for free and cover your return courier shipping charges. We will also ship your exchange request back to you, for free!


Return Process

If for any reason you would like to return your product to us please follow the simple steps below:

  1. Return your item to us via drop-off or courier to Platinum Wheels. 15 Parkway Drive, Mairangi Bay, Auckland 0632. If your item is damaged or faulty we will reimburse you for all courier charges. If you have simply changed your mind, you will be responsible for the return courier shipping costs.
  2. We strongly suggest track & trace as Platinum Wheels is not liable for lost return parcels.
  3. Once your return is received, we will inspect and process the goods as quickly as possible.
  4. Platinum Wheels will cover the cost of shipping the replacement product back to you.

If you have any further questions, please contact us on:

Email: [email protected]
Phone: 09 486 5317

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Why Platinum Wheels

Platinum Wheels Ltd
GST #: 126-150-482


All prices are shown in NZD and include GST unless stated otherwise